1. Information We Collect

Information You Provide to Us

We collect personal information you voluntarily provide when:

• You place an order

• Create an account

• Subscribe to SMS or email communications

• Interact with our chatbot (e.g., via Facebook Messenger or ManyChat)

• Contact us via forms or email

This may include:

• Name

• Email address

• Phone number

• Shipping and billing address

• Payment information (processed securely via third-party providers)

• Order history

• Any messages or preferences shared with our chatbot or customer support

Information We Collect Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser and device information

• Pages visited and time spent on our site

• Referring website

• Cookies and similar tracking technologies (see “Cookies” section below)

Information from Third Parties

We may receive personal information from third parties such as:

• Payment processors (e.g., Shopify Payments, PayPal)

• Social media platforms (e.g., Facebook, Instagram)

• Marketing partners (e.g., ManyChat)

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Send transactional emails (e.g., order confirmation, shipping updates)

• Respond to inquiries and support requests

• Send marketing communications (via SMS, email, or Messenger—with your consent)

• Improve website functionality and user experience

• Conduct analytics and optimize advertising campaigns

3. How We Share Your Information

We do not sell, rent, or share your Personally Identifiable Information (PII) with third parties for marketing purposes.

If we share your data with service providers (such as payment processors, shipping carriers, email/SMS platforms, or advertising partners), this sharing is solely for the purpose of delivering our services to you.

Specifically, with respect to SMS communications:

We will not sell, share, or rent your phone number, SMS opt-in data, or consent status with any third parties or affiliates for marketing or promotional purposes.

If data sharing with third-party service providers is necessary to deliver SMS messages (e.g., mobile carriers, platform providers, or vendors involved in delivering text messages), it will only be done to enable those services.

Your SMS-related information will never be shared or sold without your explicit, one-to-one consent

4. SMS & Messenger Communications

By opting in to receive SMS or messenger communications from Electrified E-Bikes, you consent to receive text messages related to your orders, account updates, promotional offers, and other brand-related information.

We respect your privacy and want to be clear about how your SMS information is handled:

No Sharing for Marketing: Your mobile number, SMS opt-in data, and consent status will not be sold, rented, or shared with any third parties or affiliates for marketing or promotional purposes.

Service-Only Use: We may share your mobile number and SMS data only with trusted service providers (such as mobile carriers, platform providers, and vendors that help deliver text messages). This sharing is strictly limited to enabling and delivering our SMS communications.

Consent Requirement: Your SMS-related data will never be shared or sold without your explicit, one-to-one consent.

Opt-Out: You may opt out of SMS communications at any time by following the instructions provided in our messages.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Recognize your browser

• Store preferences and cart items

• Track engagement for analytics and advertising

You may control cookie settings in your browser or opt out via third-party tools (e.g., aboutads.info).

6. Data Retention

We retain your information as long as necessary to:

• Fulfill orders and services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access or correct your personal information

• Delete your data

• Withdraw consent for marketing communications

To exercise these rights, email us at info@electrifiedebikes.com.

8. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy with an updated effective date. Continued use of our site means you accept the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Electrified eBikes
Email: info@electrifiedebikes.com
Website: https://electrifiedebikes.com