Privacy Policy
1. Information We Collect
Information You Provide to Us
We collect personal information you voluntarily provide when:
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You place an order
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Create an account
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Subscribe to SMS or email communications
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Interact with our chatbot (e.g., via Facebook Messenger or ManyChat)
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Contact us via forms or email
This may include:
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Name
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Email address
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Phone number
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Shipping and billing address
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Payment information (processed securely via third-party providers)
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Order history
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Any messages or preferences shared with our chatbot or customer support
Information We Collect Automatically
When you visit our website, we may automatically collect:
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IP address
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Browser and device information
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Pages visited and time spent on our site
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Referring website
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Cookies and similar tracking technologies (see “Cookies” section below)
Information from Third Parties
We may receive personal information from third parties such as:
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Payment processors (e.g., Shopify Payments, PayPal)
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Social media platforms (e.g., Facebook, Instagram)
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Marketing partners (e.g., ManyChat)
2. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Send transactional emails (e.g., order confirmation, shipping updates)
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Respond to inquiries and support requests
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Send marketing communications (via SMS, email, or Messenger—with your consent)
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Improve website functionality and user experience
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Conduct analytics and optimize advertising campaigns
3. How We Share Your Information
We do not sell your personal information. We may share your data with:
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Service providers (e.g., payment gateways, shipping carriers, email/SMS platforms)
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Advertising and marketing partners (e.g., Meta/Facebook, Google Ads, ManyChat)
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Legal authorities when required to comply with the law or protect our rights
4. SMS & Messenger Communications
By opting in through our website, Facebook Messenger, or QR code flows, you agree to receive marketing messages via SMS and/or Messenger. Consent is not a condition of purchase. Message and data rates may apply. You can opt-out at any time by replying STOP to SMS messages or unsubscribing in Messenger.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Recognize your browser
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Store preferences and cart items
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Track engagement for analytics and advertising
You may control cookie settings in your browser or opt out via third-party tools (e.g., aboutads.info).
6. Data Retention
We retain your information as long as necessary to:
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Fulfill orders and services
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Comply with legal obligations
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Resolve disputes
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Enforce agreements
7. Your Rights and Choices
Depending on your location, you may have the right to:
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Access or correct your personal information
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Delete your data
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Withdraw consent for marketing communications
To exercise these rights, email us at info@electrifiedebikes.com.
8. Data Security
We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.
9. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy with an updated effective date. Continued use of our site means you accept the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
Electrified eBikes
Email: info@electrifiedebikes.com
Website: https://electrifiedebikes.com