Privacy Policy

1. Information We Collect

Information You Provide to Us

We collect personal information you voluntarily provide when:

You place an order
Create an account
Subscribe to SMS or email communications
Interact with our chatbot (e.g., via Facebook Messenger or ManyChat)
Contact us via forms or email

This may include:

Name
Email address
Phone number
Shipping and billing address
Payment information (processed securely via third-party providers)
Order history
Any messages or preferences shared with our chatbot or customer support

Information We Collect Automatically

When you visit our website, we may automatically collect:

IP address
Browser and device information
Pages visited and time spent on our site
Referring website
Cookies and similar tracking technologies (see “Cookies” section below)

Information from Third Parties

We may receive personal information from third parties such as:

Payment processors (e.g., Shopify Payments, PayPal)
Social media platforms (e.g., Facebook, Instagram)
Marketing partners (e.g., ManyChat)

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Send transactional emails (e.g., order confirmation, shipping updates)
Respond to inquiries and support requests
Send marketing communications (via SMS, email, or Messenger—with your consent)
Improve website functionality and user experience
Conduct analytics and optimize advertising campaigns

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

Service providers (e.g., payment gateways, shipping carriers, email/SMS platforms)
Advertising and marketing partners (e.g., Meta/Facebook, Google Ads, ManyChat)
Legal authorities when required to comply with the law or protect our rights

4. SMS & Messenger Communications

By opting in through our website, Facebook Messenger, or QR code flows, you agree to receive marketing messages via SMS and/or Messenger. Consent is not a condition of purchase. Message and data rates may apply. You can opt-out at any time by replying STOP to SMS messages or unsubscribing in Messenger.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Recognize your browser
Store preferences and cart items
Track engagement for analytics and advertising

You may control cookie settings in your browser or opt out via third-party tools (e.g., aboutads.info).

6. Data Retention

We retain your information as long as necessary to:

Fulfill orders and services
Comply with legal obligations
Resolve disputes
Enforce agreements

7. Your Rights and Choices

Depending on your location, you may have the right to:

Access or correct your personal information
Delete your data
Withdraw consent for marketing communications

To exercise these rights, email us at info@electrifiedebikes.com.

8. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy with an updated effective date. Continued use of our site means you accept the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Electrified eBikes
Email: info@electrifiedebikes.com
Website: https://electrifiedebikes.com